Refund and Cancellation Policy

1. Scope

This Policy applies to paid Socialman subscriptions, one-time or lifetime licences, commercial licences, agency features, reseller access, and other digital services purchased directly from Socialman. It forms part of our Terms of Use.

If a marketplace, affiliate platform, app store, reseller, or merchant-of-record sold and charged you for the product, that seller’s checkout terms and refund process also apply. Platforms may include WarriorPlus, PayKickstart, Stripe-supported sellers, or another provider identified on your receipt. Where the platform controls the funds, submit the refund through that platform; Socialman will reasonably assist with product and access information.

2. Before requesting a refund

If the Service is not working as expected, contact support@socialman.app. Include the account email, order or receipt ID, purchase channel, the affected feature, and relevant error details. We may first offer troubleshooting, restoration of access, correction, replacement performance, or another remedy that resolves the issue promptly.

3. Voluntary 14-day refund window

For an initial purchase made directly from Socialman, you may request a refund within 14 calendar days after purchase. Subject to mandatory law, this voluntary window is intended to let you verify that the Service is suitable.

For a voluntary refund rather than a statutory remedy, we may consider whether the account has materially consumed or exploited the Service—for example, extensive publishing, high-volume generation or exports, live-streaming, agency delivery, creation of many reseller accounts, or other use inconsistent with a reasonable evaluation. We will not use this condition to restrict a non-waivable withdrawal right, remedy for a defective service, or other mandatory consumer protection.

4. Renewals and subscription cancellation

• You may cancel automatic renewal at any time through the payment platform or merchant shown on your receipt.
• Cancellation takes effect at the end of the paid billing period unless the checkout terms or law require otherwise.
• We do not ordinarily provide prorated refunds for unused time after a subscription is cancelled.
• If you believe a renewal was accidental, contact the merchant within 7 calendar days of the renewal. For direct purchases, we will ordinarily refund the renewal if no material use occurred after renewal.
• Deleting a Socialman account may not cancel a subscription billed by a third-party merchant. Cancel with that merchant as well.

5. One-time, lifetime, agency, and reseller purchases

One-time and lifetime licence purchases are eligible under the 14-day rule above unless different checkout terms provide a longer period. “Lifetime” refers to the supported lifetime of the applicable product or service, not the purchaser’s lifetime, and does not guarantee that every integration or feature will remain unchanged indefinitely.

Custom setup, agency, migration, consulting, or done-for-you work may be refundable before work begins. After work begins at your request, we may deduct the reasonable value of work already performed or treat completed, accepted deliverables as non-refundable, subject to mandatory law. Reseller licences do not make Socialman responsible for promises or refunds offered independently by the reseller.

6. Refunds we will provide

We will provide a full or proportionate refund, as appropriate, when:

• applicable law gives you a withdrawal, cancellation, conformity, or repayment right;
• you qualify under the voluntary 14-day or renewal rules above;
• you were charged more than once for the same purchase;
• the charge amount or product materially differs from the confirmed order and we cannot promptly correct it;
• a paid Service was not delivered or remains materially defective after a reasonable opportunity to fix it; or
• we terminate a prepaid Service without cause and law or fairness requires repayment for the undelivered portion.

7. Charges ordinarily not refundable

Subject to mandatory law, we do not ordinarily refund:

• requests submitted after the applicable refund period;
• unused time remaining after an ordinary subscription cancellation;
• features, credits, exports, generated assets, broadcasts, or services already materially consumed or completed;
• service interruption caused solely by a third-party platform’s suspension, API change, outage, policy decision, or your loss of permission to an account;
• failure to use the Service, change of business needs, or failure to cancel before renewal;
• accounts suspended or terminated for fraud, chargeback abuse, unlawful activity, or material violation of the Terms;
• currency-conversion differences, bank fees, or taxes that Socialman did not receive and cannot recover; or
• purchases for which a reseller or separate merchant—not Socialman—controls the refund.

8. EU, EEA, and UK withdrawal rights

If you are a consumer in the EEA or United Kingdom and purchase a service online, you may have a statutory right to withdraw within 14 days after the contract is concluded without giving a reason. To exercise it, send an unequivocal withdrawal notice before the period expires using the contact details below.

If you expressly request that a service begin during the withdrawal period and then withdraw, you may be responsible for a proportionate amount for service supplied before withdrawal. Where the law permits loss of the withdrawal right after full performance or delivery of digital content, that result applies only if the legally required prior express consent and acknowledgements were obtained. Defective or non-conforming digital services remain subject to applicable statutory remedies.

9. How to request a refund or withdrawal

1. Locate the merchant name, purchase date, and order or receipt ID on your confirmation.
2. If a third-party merchant collected payment, use its support or refund portal first.
3. For a direct Socialman purchase, email support@socialman.app with the subject “Refund Request” or “Withdrawal Notice.”
4. Include your name, account email, order ID, purchase date, product, amount, purchase channel, and requested remedy. A reason is helpful for support but is not required for a statutory no-reason withdrawal.

We may request proportionate information to verify the purchaser and prevent fraud. Do not email full card numbers, passwords, or sensitive authentication credentials.

10. Refund decisions and timing

We aim to acknowledge requests within five business days. If approved and Socialman controls the funds, we will instruct a refund to the original payment method without undue delay, ordinarily within 10 business days. A bank or payment provider may take additional time to post it. Where statutory law specifies a shorter or different deadline, that deadline controls.

If another merchant controls the funds, its processing time applies. We will explain a denial and identify available escalation or appeal steps. Refunds may revoke the related licence, plan, feature, credits, reseller rights, and access to associated paid content.

11. Duplicate, unauthorised, or fraudulent charges

Report a duplicate or unrecognised charge promptly. We may ask for the receipt ID, date, amount, last four card digits, and evidence reasonably needed to locate it. Contact your financial institution immediately if payment credentials may be compromised. Nothing here limits rights relating to unauthorised transactions.

12. Chargebacks

You may use lawful dispute rights available through your payment provider. Contacting us first often resolves the issue faster. Filing a chargeback does not expand refund eligibility, and knowingly filing a false dispute may result in suspension and submission of relevant transaction and usage evidence to the payment provider.

13. Changes to this Policy

The version in effect on the purchase date generally governs that purchase unless a later version is more favourable or mandatory law requires otherwise. We may update this Policy for future purchases by posting a revised version and effective date.

14. Model withdrawal form

EEA and UK consumers may use the following text, but are not required to do so:

15. Contact